Payment Policy

v1.0.0Last updated: February 23, 2026

This Payment Policy explains how payments are handled when you use FixxyApp (“we”, “us”, “our”) through our app and website at https://fixxyapp.com. By completing a payment in FixxyApp, you agree to this policy.

1. Payment Processing Provider

All payment transactions in FixxyApp are processed by Stripe, an independent third-party payment platform.

• Stripe processes card and other supported payment methods on its secure infrastructure.
• FixxyApp does not store full card numbers, CVV, or complete card credentials.
• Your use of payment features is also subject to Stripe’s terms and privacy practices.

2. Supported Payment Methods

Available payment methods may vary by country, device, and Stripe availability. Methods can include major debit/credit cards and other options enabled by Stripe from time to time.

3. Authorization & Charges

• When you submit a payment, you authorize Stripe to charge the selected payment method for the total amount shown at checkout.
• In some cases, a temporary authorization hold may appear before final settlement.
• You are responsible for ensuring your billing information is accurate and up to date.

4. Pricing, Taxes, and Fees

• Prices displayed in the app are set according to the service terms shown at checkout.
• Applicable taxes may be included or added where required by law.
• Your bank, card issuer, or payment provider may apply additional transaction, currency conversion, or international fees.

5. Refunds and Cancellations

Refund eligibility depends on the service status and our applicable service terms. If a refund is approved:

• Refunds are initiated through Stripe to the original payment method.
• Processing times vary by bank/card provider and may take several business days.
• Partial refunds may apply when only part of a service is refundable.

6. Failed or Declined Payments

• If a payment fails or is declined, the related booking or service request may not be confirmed.
• You may be asked to retry with another payment method.
• FixxyApp is not responsible for declines resulting from card issuer, bank, or Stripe risk controls.

7. Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact us first at support@fixxyapp.com so we can review and help resolve the issue promptly. Filing a chargeback may affect your account status while the dispute is under review.

8. Fraud Prevention and Account Restrictions

To protect users and the platform, suspicious transactions may be reviewed, delayed, canceled, or declined. Accounts associated with fraudulent or abusive payment behavior may be limited or terminated in accordance with our Terms.

9. Third-Party Terms

Stripe is a third-party provider and operates independently from FixxyApp. We are not responsible for Stripe service interruptions, outages, policy changes, or processing delays outside our control.

10. Policy Updates

We may update this Payment Policy from time to time to reflect changes in our services, legal requirements, or payment operations. Updated versions will be posted with a revised “Last updated” date.

11. Contact

For payment questions, billing support, or refund requests, contact us at support@fixxyapp.com.