Terms and Conditions
Contents
01 About FixxyApp
FixxyApp is a local services marketplace operated by FixxyApp Inc. (“FixxyApp”, “we”, “us”, or “our”). The platform connects people who need everyday home and local services (“Clients”) with independent service providers (“Workers” or “Vendors”). FixxyApp is available as a mobile application on iOS and Android and at https://fixxyapp.com.
FixxyApp acts solely as a marketplace platform. We do not employ Workers, nor do we directly provide any services advertised on the platform. The relationship between Clients and Workers is independent and not an employment or agency relationship with FixxyApp.
02 Eligibility
To create a FixxyApp account and use the platform, you must:
- Be at least 18 years of age, or the age of majority in your jurisdiction, whichever is higher.
- Have the legal capacity to enter into a binding agreement.
- Not be a person barred from using the services under applicable law.
- Provide accurate, current, and complete information during registration.
FixxyApp is not directed to minors. If we learn that a user is under the applicable age threshold, we will terminate their account.
03 Account Registration
When you create an account, you agree to:
- Provide truthful, accurate, and up-to-date information.
- Maintain the confidentiality of your login credentials. You are responsible for all activity that occurs under your account.
- Notify us immediately at support@fixxyapp.com if you suspect unauthorized access to your account.
- Not create more than one personal account, or create an account on behalf of another person without their explicit consent.
FixxyApp may verify your identity or other account information and reserves the right to refuse registration or suspend accounts at its discretion.
04 Platform Services
4.1 For Clients
Clients may browse available Workers, request services, communicate through the in-app chat, and make payments through the platform. FixxyApp does not guarantee the availability, quality, or outcome of any service provided by a Worker.
4.2 For Workers / Vendors
Workers may list their services, set pricing, accept or decline service requests, and receive payments through the platform. Workers are independent contractors and are solely responsible for the quality, safety, legality, and proper performance of their services. Workers must hold any licenses, permits, or certifications required by applicable law for the services they offer.
4.3 No Endorsement
Profiles, reviews, and ratings on FixxyApp are user-generated and do not constitute endorsement, verification, or certification by FixxyApp. We encourage Clients to conduct their own due diligence before engaging a Worker.
05 User Conduct
You agree not to use FixxyApp to:
- Post false, misleading, or fraudulent information.
- Harass, abuse, threaten, or discriminate against other users.
- Violate any applicable local, provincial, state, national, or international law or regulation.
- Circumvent the platform to conduct transactions or payments outside of FixxyApp in order to avoid fees.
- Introduce malware, viruses, or any harmful code.
- Scrape, crawl, or harvest data from the platform without authorization.
- Impersonate any person or entity.
- Post content that is unlawful, obscene, defamatory, or infringes on any third-party rights.
Violations may result in immediate account suspension or termination, and may be reported to appropriate authorities.
06 Payments
All payments facilitated through FixxyApp are subject to our separate Payment Policy, which is incorporated into these Terms by reference. Payments are processed by Stripe, a third-party payment processor. By making or receiving a payment, you also agree to Stripe’s terms of service and privacy policy.
FixxyApp may charge platform fees or commissions on transactions. Any applicable fees will be disclosed to you before a transaction is completed.
07 Privacy and Data
Your use of FixxyApp is subject to our Privacy Policy, which describes how we collect, use, share, and protect your personal information. By creating an account, you consent to the collection and use of your information as described in that policy.
Country-specific data rights (including rights under PIPEDA, Quebec Law 25, and the Philippine Data Privacy Act) are addressed in Section 13 below.
08 Intellectual Property
All content, features, and functionality of the FixxyApp platform — including but not limited to the FixxyApp name, logo, software, design, text, and graphics — are owned by or licensed to FixxyApp Inc. and are protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the app for its intended personal, non-commercial purpose. You may not copy, modify, distribute, sell, or reverse-engineer any part of the platform.
By submitting content to FixxyApp (such as reviews, profile descriptions, or photos), you grant FixxyApp a worldwide, royalty-free, non-exclusive licence to use, reproduce, adapt, and display that content in connection with operating and promoting the platform.
09 Disclaimers
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
FixxyApp does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy or completeness of any content posted by users.
To the extent permitted by applicable law, FixxyApp disclaims all liability for any acts or omissions of Workers or Clients, or for the quality, safety, or legality of services arranged through the platform.
10 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FIXXYAPP, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In jurisdictions that do not permit exclusion or limitation of certain damages, FixxyApp’s total liability for any claim arising out of these Terms or your use of the platform shall not exceed the greater of (i) the fees paid by you to FixxyApp in the twelve (12) months preceding the claim, or (ii) USD $100.
Nothing in these Terms limits liability that cannot be excluded under applicable law (including liability for gross negligence, fraud, or death/personal injury caused by negligence).
11 Termination
You may delete your account at any time through the app settings or by contacting us at support@fixxyapp.com.
FixxyApp reserves the right to suspend or terminate your account, with or without notice, if you:
- Violate these Terms or any applicable law.
- Engage in fraudulent or abusive behaviour.
- Pose a risk to the safety of other users or the platform.
Upon termination, your licence to use the platform ceases immediately. Provisions that by their nature should survive termination (including Sections 8, 9, 10, and 12) will continue to apply.
12 Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the state of Delaware, United States, without regard to conflict of law principles, except where mandatory local law requires otherwise (see Section 13).
Before initiating any formal dispute, you agree to first contact FixxyApp at legal@fixxyapp.com to attempt to resolve the matter informally. Most concerns can be resolved quickly this way.
If informal resolution fails, disputes shall be resolved through binding arbitration administered under the rules of the American Arbitration Association (AAA), on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration, to the extent permitted by applicable law. This arbitration clause does not apply to users in jurisdictions where such clauses are prohibited or unenforceable (including Quebec, Canada).
13 Country-Specific Provisions
The following provisions apply to users in the countries listed below and supplement (and, where in conflict, supersede) the general terms above. Only the provisions for your country of residence apply to you.
Children’s Online Privacy (COPPA)
FixxyApp is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has created an account, please contact us immediately so we can delete it.
California Residents
If you reside in California, you have additional rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. To exercise these rights, contact us at privacy@fixxyapp.com. We do not sell personal information as defined by California law.
Dispute Resolution — US Users
The arbitration clause in Section 12 applies to US users. The seat of arbitration shall be Wilmington, Delaware. If any portion of the arbitration clause is found unenforceable, the remainder shall continue to apply. Small claims court remains available as an alternative for qualifying disputes.
Electronic Communications
By creating an account, you consent to receive communications from FixxyApp electronically. Electronic notices satisfy any legal requirement that such notices be in writing. You may manage your communication preferences in app settings.
Applicable Law — Canadian Users
For users residing in Canada (outside Quebec), these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes shall be resolved by the courts of Ontario, and both parties consent to that jurisdiction.
PIPEDA — Personal Information Protection
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy laws. This means:
- We collect, use, and disclose your personal information only for the purposes identified in our Privacy Policy, with your knowledge and consent (which may be express or implied depending on the sensitivity of the information).
- You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect your ability to use the platform.
- You have the right to access your personal information held by us and to challenge its accuracy. Requests should be sent to privacy@fixxyapp.com. We will respond within 30 days.
- We retain personal information only as long as necessary to fulfill the identified purposes or as required by law.
CASL — Commercial Electronic Messages
We comply with Canada’s Anti-Spam Legislation (CASL). We will only send commercial electronic messages (promotional emails, push notifications) with your express or implied consent, and every such message will include a clear and easy unsubscribe mechanism.
Dispute Resolution — Canadian Users
The mandatory arbitration clause in Section 12 does not apply to Canadian users. Disputes will be resolved through the courts of Ontario (or the applicable Canadian province), and class action rights are preserved to the extent provided by applicable law.
These provisions apply to users residing in the Province of Quebec and supplement the Canada section above.
Applicable Law — Quebec Users
For users residing in Quebec, these Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Disputes shall be resolved by the courts of Quebec. The arbitration clause and class action waiver in Section 12 do not apply to Quebec users, as they are prohibited under Quebec law.
Law 25 — Act Respecting the Protection of Personal Information
FixxyApp complies with Quebec’s Loi sur la protection des renseignements personnels dans le secteur privé (Law 25 / formerly Bill 64), as amended. Your rights as a Quebec resident include:
- Right of access: You may request access to all personal information we hold about you. We will respond within 30 days.
- Right of rectification: You may request that inaccurate or incomplete personal information be corrected or deleted.
- Right of portability: You may request that your personal information be communicated to you or to another organization in a structured, commonly used technological format.
- Right to withdraw consent / deletion: You may withdraw consent to collection and use of your personal information and request deletion (dépersonnalisation or destruction), subject to legal retention obligations.
- Right to be informed of automated decisions: If we make a decision based solely on automated processing that produces legal or similarly significant effects on you, you have the right to be informed and to request human review.
To exercise these rights, contact our Privacy Officer at privacy@fixxyapp.com. We will acknowledge your request within 10 business days and respond substantively within 30 calendar days.
Privacy Impact Assessments
We conduct Privacy Impact Assessments (PIAs) for projects where required under Law 25.
Language
As required by the Charte de la langue française (French Language Charter), Quebec users have the right to receive these Terms and any related communications in French. Please contact us at support@fixxyapp.com to request a French version (version française).
Conformément à la Charte de la langue française du Québec, vous avez le droit de recevoir les présentes conditions en français. Veuillez nous contacter à support@fixxyapp.com pour en faire la demande.
Applicable Law — Philippine Users
For users residing in the Philippines, these Terms are supplemented by the laws of the Republic of the Philippines. Disputes will be resolved through the courts of the Philippines in addition to any remedies available under applicable law.
Data Privacy Act of 2012 (Republic Act No. 10173)
FixxyApp complies with the Philippine Data Privacy Act of 2012 and the rules and regulations of the National Privacy Commission (NPC). As a data subject, you have the following rights:
- Right to be informed: You have the right to be informed of how your personal data is being processed, including the purpose, scope, and methods of processing.
- Right to access: You have the right to reasonable access to your personal data held by FixxyApp, the manner of its processing, and the identity of third parties who have received it.
- Right to object: You have the right to object to the processing of your personal data, including processing for direct marketing, automated processing, and profiling.
- Right to erasure or blocking: You have the right to request the suspension, withdrawal, blocking, removal, or destruction of your personal data from our systems when it is no longer necessary for the purpose for which it was collected, or when your consent has been withdrawn.
- Right to rectification: You have the right to dispute inaccurate or erroneous personal data and to have it corrected immediately.
- Right to portability: You have the right to obtain a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to damages: You have the right to be indemnified for any damages sustained as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal information.
- Right to complain: You have the right to lodge a complaint with the National Privacy Commission (NPC) at www.privacy.gov.ph.
Consent to Data Processing
By creating an account, Philippine users explicitly consent to the collection and processing of your personal data for the purposes described in our Privacy Policy. You acknowledge that you freely and voluntarily give this consent and understand that you may withdraw it at any time, subject to applicable legal restrictions.
Age Requirement
Under Philippine law, you must be at least 18 years of age to enter into a binding legal agreement. If you are below 18, you may not create an account.
Cross-Border Data Transfers
Your personal data may be transferred to and processed in countries outside the Philippines. FixxyApp ensures that adequate safeguards are in place for such transfers, consistent with the requirements of the Data Privacy Act and NPC regulations.
Exercising Your Rights
To exercise any of the rights described above, contact our Data Protection Officer (DPO) at dpo@fixxyapp.com. We will acknowledge your request within 3 business days and respond substantively within 30 calendar days.
14 Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you through the app and/or by email, and will update the “Last updated” date above. Continued use of FixxyApp after the effective date of the revised Terms constitutes your acceptance of the changes.
If you do not agree with a material change, you should stop using the platform and delete your account before the changes take effect.
15 Contact
For general inquiries or support:
For privacy and data rights requests:
For legal notices:
Philippine Data Protection Officer: